Account Director – Digital & Web Experience

We’re seeking a full-time remote Account Director to lead strategic relationships with our mid-market and enterprise clients, with a strong focus on digital initiatives and web development. This role requires a blend of client leadership, technical fluency, and delivery oversight — acting as the strategic link between stakeholders and internal teams.

You’ll be responsible for ensuring the success of complex web and digital projects by deeply understanding client goals, shaping project roadmaps, and guiding cross-functional teams.

You’ll also play a pivotal role in growing client relationships and identifying new business opportunities. Lead and grow strategic relationships with enterprise and mid-market clients, serving as a trusted advisor across business and digital initiatives.

Act as the primary point of contact for executive stakeholders, ensuring alignment, transparency, and long-term value.

Drive the delivery of high-impact web and digital experiences — ensuring technical feasibility, business relevance, and on-time execution.

Translate client needs into clear roadmaps and technical requirements, working closely with engineers, product managers, and strategists.

Maintain strong oversight of project delivery, ensuring work meets scope, timelines, and quality expectations.

Partner with internal leadership to resource, structure, and scale teams based on evolving project needs.

Uncover and pursue account growth opportunities including upsells, cross-sells, and long-term partnership expansions.

Maintain a deep understanding of each client’s business, industry, web ecosystem, and success metrics.

Serve as a technical-savvy liaison, able to bridge business objectives with development and delivery realities.

Lead key meetings including planning sessions, delivery reviews, and retrospectives — ensuring clarity and accountability throughout.